We are educators and technologists who believe that we can positively impact the world through education. We believe that by creating a platform for education we can achieve our mission of enabling all children to achieve their potential.
We started by opening lab schools to allow educators to explore the educational practices of the future, and then bringing in a technology team to support educators. Together, we’re building an operating system for teaching and learning that makes whole-child, personalized learning possible for students, teachers, parents, and administrators.
In order to achieve our vision of enabling all children to reach their potential, we’re now partnering with forward-thinking schools to impact more students. Together with these innovative partners, we are working to make the best education the most available.
Headquartered in San Francisco, AltSchool is a public benefit corporation and is a Certified B Corp (B Corps are for-profit companies certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency.)
We are backed by many key investors including Founders Fund, Andreessen Horowitz, and Mark Zuckerberg and Priscilla Chan’s donor-advised fund at the Silicon Valley Community Foundation, all of who are committed to helping achieve our goal of making the best education the most accessible.
Partner School Team
AltSchool’s goal is to empower teachers with the tools to build learner-centric environments for all students. The Partner School team has the critical role of making our products and services available to independent, charter, and district schools. Our Partner School team identifies, connects with, and supports schools that share our vision, making our personalization tools and services platform available to more educators, students, and parents.
Partner Success Lead
This role will work with partners in the eastern U.S. The home office for this role is in New York; any remote candidates should be based in the Eastern Time Zone.
Partner Success Leads ensure partner success and delight. Working closely with school leaders and teacher teams, they oversee the implementation of the AltSchool platform, managing the rollout and ongoing deployment of AltSchool’s tools and services. Partner Success Leads are experts on the AltSchool platform and deliver training and support to teachers using the platform to personalize learning for their students. Working in partnership with teachers and school leaders, they synthesize learnings and feedback from our partners to drive improvements to AltSchool’s products and services. Empathetic problem-solvers with a passion for teaching and learning, they represent AltSchool’s commitment to personalized learning while building the processes to support our platform implementation at scale in districts and schools nationwide. Comfortable liaising with diverse internal and external stakeholders, they are the face of AltSchool on the ground in schools and the voice of our partners within our organization.
Be a good corporate citizen and team member
Demonstrate [learned] expertise in AltSchool’s platform products, services and educational model to partner colleagues
Respond to diverse educator needs empathetically and support educators in implementing AltSchool’s platform
Identify opportunities for improvement in diverse set of schools, and communicate these dynamically to different stakeholders (educators, parents, and school leaders)
Work cross-functionally to develop rigorous and responsive implementation plans
Work with school leaders to establish and communicate implementation strategy and goals, building understanding, alignment, and ultimately creating change in schools
Proactively seek opportunities for improved product implementation, satisfaction, and platform improvement in school
Elicit feedback and conduct research to drive learnings about the use of the AltSchool platform in diverse schools, synthesize learnings and communicate recommendations to drive improvements to AltSchool products and services
Track, analyze, and communicate product feedback and analytics to help drive strategic solutions
Deliver high quality service for partner schools while managing partner school expectations
Travel to partner school sites for as much as 25% of their time
3+ years classroom teaching experience with a commitment to progressive learning
Demonstrable experience with learning technology (ie. Learning Management Systems) and comfort in the use of technology to support effective instruction
Project management experience, with the ability to work cross functionally to achieve key initiatives
Strong professional presence and ability to connect with school leadership teams and decision makers at all levels of an organization
Excellent written and verbal communication skills including empathic listening and an ability to synthesize information quickly
A self-starter mindset with a bias towards action
Consistently described as fast learning, organized and independent
Proficiency and experience in technology and/or education practice prioritization and design
Experience implementing change in a school setting (within a classroom, as a coach, as a school leader, etc.)
Experience in public or district school settings
Existing relationships at independent, charter, and district schools
Compensation and Benefits
Competitive compensation commensurate with experience
Health, dental, and vision benefits
Free lunch and snacks
AltSchool tuition assistance
To be considered for this role, you must submit an online application. Please submit a cover letter that explains why you would be a great fit for this role along with your resume.
About AltSchool, Inc
AltSchool is an interdisciplinary team of educators, technologists and entrepreneurs building a network of schools that prepare students for our changing world. Each individual school is able to adapt to the needs of students, families and the surrounding community; the larger network connects everyone together and enables a far greater impact in our efforts to improve education. Underlying it all is a platform and curriculum that is personalized to each individual child.
Our team has come together because we all believe that more is possible. AltSchool provides a rich and personally meaningful education that is built for our children’s future.