Classified Title: Director of WSE Shared Services Center Role/Level/Range: ATP/04/PG Starting Salary Range: $91,348 - $110,000 Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5:00 p.m. Employee subgroup: Salaried Exmpt Location: 01-MD:Homewood Campus Department name: 10001477-Engineering Business Office Personnel area: Whiting School of Engineering
Provides leadership to the school’s shared administrative services team and leads support for the school’s departmental administrative managers. The Director is responsible for ensuring that the Whiting School Shared Services Center provides a high level of customer service to the school’s faculty, staff, and students as well as lead the school’s business process improvement efforts. In addition, the Director will provide strategic support to the school’s departmental administrative managers.
Specific duties & responsibilities:
Management of Whiting School Shared Services Center:Hire and manage a team of staff that will perform shared service functions for the WSE • Oversee day-to-day operation of the WSSSC • Create, monitor, and execute annual and five-year financial plan for WSSSC • Establish best practices for Service Center tasks and implement across assigned areas of responsibility • Provide consistent, excellent administrative and financial support services to the School’s core customers • Establish and provide consistent training modules and processes across assigned areas of responsibility, to reduce audit risks and increase compliance • Coordinate sponsored and non-sponsored account reconciliation for all WSE departments and research centers • Coordinate expense reimbursements for all WSE departments and research centers • Coordinate other administrative and financial processes as defined by the Senior Director of Finance • Partner with other leadership within the WSE Business Office and the WSE departments, centers, and institutes to ensure consistency and efficiency of services and processes across the whole school • Lead school-wide business process improvement efforts • Identify training needs and train WSSSC and school staff in shared service functions.
Support Departmental Administrative and Financial Operations: • Provide support, leadership and guidance to departmental administrative managers • In partnership with departmental leadership, provide supervisory feedback to departmental administrative managers through annual performance evaluation process • Identify training needs of departmental administrative managers • Support departmental administrative managers in the development of annual departmental operating and capital budgets, strategic planning, space planning, training, and business process improvement efforts.
Special Projects: Assist school leadership in special projects, as assigned • Conduct in-depth research on financial, organizational, and budget issues to provide senior leadership with information and recommendations, as assigned. Build and lead teams of staff workgroups for initiatives identified, manage a portfolio of business improvement processes, strategic initiatives, and financial analyses projects, and work with other members of finance and administrative teams to integrate these initiatives into the financial and organizational effectiveness efforts of the school.
Minimum qualifications (mandatory):
Bachelor’s degree required in Business Administration, Finance, Research Administration, or related fields.
A minimum of eight years of progressive management experience in higher education or administrative roles. Business process management and improvement experience is required.
Additional experience may substitute some education based on JHU's equivalency formula and additional education may substitute some experience based on JHU's equivalency formula.
An advanced degree in business or related field is preferred.
Special knowledge, skills, and abilities:
Business process management and improvement experience is required.
Strong knowledge of SAP and experience in higher education or non-profit environment is preferred.
Must demonstrate comprehensive knowledge of research administration and management principles.
Demonstrated experience effectively utilizing planning, organizational, supervisory, and management skills;
Demonstrated knowledge of pre- and post-award sponsored activities involving sponsored projects.
Demonstrated ability to apply business process improvement tools, i.e. Lean 6 Sigma, to analyze business processes and propose process improvement.
Demonstrated ability to make independent judgments and to act on decisions on a daily basis required.
Demonstrated ability to work for extended periods of time without direction, prioritize own work, work with flexibility on several tasks simultaneously and to meet concurrent deadlines also required.
Demonstrated ability to manage people and operations in a highly complex environment.
Demonstrated ability to effectively manage, mentor, and motivate employees in a collaborative environment.
Demonstrated ability to lead projects and teams that will improve the quality of administrative functions of the School.
Demonstrated ability to make sense of complex information and apply a systematic, disciplined approach to solve complex problems, lead consultative engagements, and to adapt to changing situations.
Demonstrated ability to maintain confidentiality and provide excellent customer service.
Excellent writing skills to draft clear, concise professional reports and correspondence.
Excellent interpersonal and oral communication skills and ability to work cooperatively with people at all organizational levels.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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