Process insurance claims. Assist patients with their billing and insurance matters, answer questions regarding statement balances, claim submissions, and BH policies as they relate to patient accounting. Assist insurance companies with questions relating to submitted claims. Data entry of payments and resolution of processing issues and problems. Review and edit enrollment, charge, and payment posting reports daily. Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Function as patient contact for Patient Accounting area including greeting patients, providing information, problem solving, answering questions
Responsible for the accuracy and appropriateness of information submitted on insurance claims for reimbursement (i.e., commercial insurance, Blue Cross/Blue Shield, Medical Assistance, etc.)
Review charge edit lists daily and make necessary corrections
Monitor and maintain reimbursement from third party payers
Perform direct follow-up with insurance companies on unpaid claims
Review all incoming mail to determine appropriate processing procedure
Respond to insurance company requests for information
Determine the need and appropriateness to make financial adjustments on accounts including charge corrections and invoice moves
Review all individual credit balances and determine appropriate refunds and make the necessary financial adjustments
Responsible for transferring funds to/from patients’ accounts through individual assessment of accounts and process all financial adjustments for individual accounts
Maintain accurate patient billing and financial information
Compose correspondence and memos responding to patient, third party, and internal billing information
Post payments and adjustments to individual accounts (Insurance payments, personal payments)
Function as associate resource person in Patient Accounting for Workers Compensation
Provide backup support for other Patient Accounting positions and other Business Office positions
Other duties as assigned by Department Supervisor
High school diploma/GED and two years general accounts transaction and/or bookkeeping experience. Training/education may be substituted for up to one year of experience.
Prior experience PC computer operation.
Customer service experience.
Experience in oral and written communications.
Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
Billing and/or collections experience in health care.
Customer service experience in a heatlhcare environment.
Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
Internal Number: 328661
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.