University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
The Senior Associate Registrar for Reporting and Systems/ Manager, Regulatory Reporting is responsible for reporting and analytical support to the Office of the University Registrar and Regulatory Compliance with an emphasis on data integrity, reporting, best practices, process streamlining, training and documentation. This position works in conjunction with Information Technology (IT) for the maintenance and enhancement of student information systems' processes and business workflows with the Office of the University Registrar (OUR) and Regulatory Compliance. This position will partner in a close and collaborative way with the Information Technology team and will report into the University Registrar/Executive Director, Regulatory Compliance
Provides strategic direction including leadership, for the use, implementation of, and enhancements to student data and information systems within the Office of the University Registrar and Regulatory Compliance - ensuring alignment of such plans with the Universities priorities for reporting and student enrollment processes, and to enhance user experience and increase operational efficiencies for students, faculty and staff.
In conjunction with IT, responsible for the implementation, integration, maintenance and testing of new and current technologies for the Office of the University Registrar and Regulatory Compliance.
Works to streamline, improve and document all new and current SIS processes and procedures, including Ellucian Student, Hyland's OnBase document imaging system and in-house reporting applications within OUR and Regulatory Compliance.
Responsible for testing, troubleshooting and problem-solving system difficulties and/or opportunities.
Responsible for all ad hoc report requests to/from the Office of the University Registrar and Regulatory Compliance.
Manages the transition of ad-hoc reporting into standard reports as appropriate.
Designs regularly scheduled reports to communicate data changes effectively with Financial Aid/Student Finance/Enrollment Operations/Recruitment and Clinical Studies.
Produces custom data reports as determined by the University Registrar and work with departments/deans to remedy problems with reporting and correction of other data inconsistencies identified during in-house reporting.
Works with IT and other stakeholders to ensure data integrity of the SIS system; perform problem analysis and work with stakeholders in the editing, analysis and reporting of student data cleanup and as appropriate, the development of checks/balances (exception reports/scheduled jobs) with the escalated assistance of IT.
Provides and assists in the training, testing and documentation of new business process solutions and enhancements for new and current colleagues.
Oversee data review and collection for annual reporting to internal and external audiences. Responsible for the coordination of the reconciliation data for all regulatory reporting.
Leads the development and maintenance of the annual OUR and Regulatory Compliance reporting calendar.
Provide analytical support on a variety of business initiatives and/or ad hoc analyses required by senior management and regulators
Gather and analyze reporting content, prepare reports, and introduce format and process improvements throughout the reporting process.
Identify business opportunities to streamlines processes with automated solutions both internally and externally.
Ensures that business processes are well documented, and that team members and functional users have the system training and resources needed to complete their job functions.
Uses technology and outreach with constituents to develop better tools, systems, and administrative processes (including around workflow and customer service responses)
Leads project teams for the implementation of new system functionality for the Office of the University Registrar and other special projects, and liaises with stakeholders in IT and across the University to ensure successful adoption and implementation of new initiatives
Provides consultation to School leadership on the incorporation of changes to academic program requirements and policies into the School's curriculum, course enrollment processes, and system configurations
Work with the University Registrar and Registrar leadership team to develop department objectives, goals, setting priorities, and short-and-long range planning to guide efficient and effective operations.
Represent the University Registrar's Office on official University committees as required.
Perform other work as directed by the University Registrar/Executive Director, Regulatory Compliance
Essential Knowledge, Skills & Abilities
Experience working with spreadsheets, data analysis tools, statistics, modeling, and working knowledge of SQL.
Able to effectively and proactively network with peers and all levels of University staff and administration.
Proven ability to communicate in a clear, concise and professional manner, both orally and in written communications.
Track record of thinking conceptually and mastering complex subject matter quickly.
Strong organizational and analytical skills with a demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
Superior critical thinking skills, including the capacity to identify and appropriately assess and order competing interests and priorities.
Ability to maintain a high level of accuracy and attention to detail
Ability to work independently.
Track record of taking initiative in managing competing organizational and departmental priorities and to work effectively under pressure when facing extremely short deadlines.
Ability to manage priorities to ensure critical deadlines are met and future needs are assessed
Passion for translating data into actionable insight.
Ability to gather and maintain metrics and create concise reports.
Excellent interpersonal, organizational and communication skills.
Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals
Bachelor's Degree, preferably in Business Administration (Statistics), Analytics, Finance or Information Systems or the equivalent combination of education and experience. Master’s preferred.
5+ years of administrative experience in higher education setting; preferably in a registrar, finance, financial aid or admissions office
Ability to navigate University databases and systems and to collect, analyze, and interpret information
Excellent computer skills, particularly in MS Office Suite products such as Word, Excel, Visio, PowerPoint, and Outlook
Familiarity with student information systems, customer relationship management systems, or other similar technology; expertise with Banner SIS, Salesforce CRM, and Hyland OnBase Document Imaging.
Experience developing and identifying continuous process improvement opportunities.
Work Environment/Physical Demands
This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
The ability to maintain good concentration while dealing with interruptions.
Hours and Travel
A typical work week is 40 hours Monday through Friday 9am to 5pm.
Ability to work evening hours and occasional weekends as needed.
Travel to Grenada as needed.
About University Support Services/St. George's University
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.