As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The UW School of Dentistry’s (SoD) Department of Pediatric Dentistry, located at Magnuson Park, is the region’s premiere authority on children’s oral health. The Department values diversity in its students, staff, faculty, and patient populations. It seeks to foster an environment of mutual respect where objectivity, imaginative inquiry, and the free exchange of ideas can flourish to facilitate personal development, professionalism, and a strong sense of self-worth. The department is committed to improving the health of children throughout the region, across the country, and internationally. Our providers and dental students deliver clinical care and participate in outreach programs that are particularly attentive to minority and underserved pediatric populations. Our staff is the most important asset in our pursuit of achieving academic excellence for our pre-doctoral and resident dental programs and student clinics. The department’s large ambulatory care facility is home to the department and a safety net for the region’s children. Our service mission is to improve the health and well-being of children in our community and throughout the region through clinical care, scholarship, and academic research. The Department of Pediatric Dentistry is committed to the principle of diversity, equity, and inclusion and to providing an environment where every employee feels welcomed, valued, and appreciated.
The Director of Clinical Operations is responsible for the design, implementation and ongoing management of the operational strategy that supports the mission of the (CPD) and the SoD. Working collaboratively with School of Dentistry leadership, department Chairs, department faculty and staff, the Director will establish the policies, processes, resources and systems to support the Department’s patient care, education, and revenue goals.
Under the general supervision of the Associate Dean of Clinics, the CPD Director of Clinical Operations will provide leadership and management over all clinical functions and facilities that support the patient care process at the CPD, including centrally reporting support services (sterilization, dental maintenance, IT) for the Magnuson facility. Leveraging an overall understanding of the patient care process, the Director will develop and foster an atmosphere of teamwork and shared responsibility. This vital role builds upon the existing patient-centered culture at CPD.
DUTIES & RESPONSIBILITIES: General Duties:
Lead the development and implementation of efficient processes and operational workflow across clinic areas and functions.
Work with Department Chairs and School leadership to support operational excellence for education and patient care.
Ensure overall compliance with federal, state, university and school standards.
Identify, establish and implement clinical and business process improvements to optimize clinical resources based on departmental goals and objectives.
Evaluate opportunities for distributed locations of central service functions to better standardize and improve efficiency.
Provide direction and management oversight to all clinic areas and clinical staff.
Serve as primary point of contact for all physical plant needs associated with the Magnuson Park facility.
Review clinical activity to monitor and adjust staffing, scheduling, and other clinical functions to optimize workflow and efficiency.
Manage personnel matters for all assigned staff including training, performance goals and evaluation, mentoring, professional development, corrective actions, and compensation.
Maintain overall responsibility for ensuring that clinic areas and equipment are prepared, staffed, and available to provide patient care and educational support during all clinic hours.
Monitor revenues and expenditures on a monthly basis to identify variances and adjust as necessary to meet budget targets.
Assist in the development and lead the implementation of clinic policies and procedures that are consistent with school, university, state, and federal regulatory guidelines. Ensure faculty, staff, and students comply with policies and procedures.
Lead effort to baseline clinical and patient process flows using existing data and input from faculty, staff and students.
Identify gaps or inefficiencies in processes and oversee efforts to design and implement a continuous improvement program.
Responsible for assuring staff receive training on changes/updates to clinic policies and procedures.
Compliance and Risk Management:
Integrate compliance policies into daily operations and guide full implementation within the department.
Ensure the clinic follows current HIPAA policies regarding Protected Health Information (PHI) related to IT systems, email, phone or other communications; proper protocols for handling, disposal or destruction of information and documents; all policies for completion of required training modules for faculty and staff.
Develop new employee orientation on health and personal safety as it relates to the workplace, and establish processes for delivery and re-training.
Interpret and integrate federal, state, UW, and other laws and policies relating to safeguarding of facilities
Ensure compliance with fire and safety codes, which includes working closely with Environmental Health and Safety to ensure compliance with directed inventories of HAZMAT and other controlled laboratory chemicals or material.
Participate in internal and external audits as necessary.
Prepare clinics and assist with clinical documentation for periodic CODA accreditation and accreditation site visits.
Complete special projects as assigned by the Management.
BA/BS Degree in Business, HealthCare, Public Administration, or Education.
Minimum of Five (5) or more years’ progressive experience managing clinic operations for patient care in a dental or other health care field preferably in a multi-practitioner practice. An equivalent combination of education, training and/or experience may substitute for the degree requirement.
Operational expertise, including resource management, process improvement, project management and change management.
Five (5) years management level experience requiring independent decision-making, sound judgment, strong analytical problem solving, and the ability to multi-task with changing priorities.
Successful record of accomplishment for prioritizing, planning, organizing, and coordinating multiple projects and activities simultaneously.
Demonstrated ability to establish and maintain effective working relationships with personnel at all levels.
Experience working independently and as part of a team.
Working knowledge of Microsoft Office Applications (Word, Excel, Power Point, Visio, Tableu, etc.).
Demonstrated commitment to diversity, equity, and inclusion
Advanced Degree in Business, HealthCare, Public Administration, or Education.
Excellent written and verbal communication and interpersonal skills.
Prior management experience in an academic-based or large dental clinic.
Familiarity with practice management software such as Dentrix, Eaglesoft, and Axium
Excellent customer service skills.
Supervisory experience in a workforce with a collective bargaining agreement.
Experience working with children and families, particularly those with special needs.
Ability to work under tight deadlines.
Experience with Workday software.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.