The Engagement Officer is responsible for executing high-volume outreach with current and prospective donors for cultivation, engagement, and direct solicitation of gifts of $1,000 and larger.
Using creative tactics and taking an entrepreneurial approach, this front-line role identifies opportunities to strengthen relationships between alumni and the university for long term support through outreach and conversation. This work is critically important to developing Vanderbilt's major and planned pipeline and providing unrestricted support for individual schools and units across campus. This role is part of an innovative new approach to build engagement among current and potential donors through unique and personalized interaction.
The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University's teaching and research programs.
Duties and Responsibilities
Engage and cultivate loyal and leadership donors and prospective donors through high-volume, thoughtful personalized outreach:
Manage a large portfolio of current or prospective donors for the purposes of solicitation, stewardship, and occasional cultivation through personalized outreach via phone, email, and virtual meetings.
Directly steward milestone gifts (reaching 5, 10, 15 years of giving, or surpassing $5k, $10k) through thoughtful outreach with personalized content to illustrate the impact of the donor's gift.
Conduct 150 qualification meetings annually with current and prospective donors virtually or via phone to assess capacity, interest in volunteering, and opportunities for further engagement with a goal of handing off alumni to school-based development teams or alumni volunteer managers.
Conduct 20 to 30 targeted outreach touches daily to engage, cultivate, solicit, and steward individual donors or potential donors.
Independently and creatively develop content to share with donors based off existing resources, visits to campus, participation in campus activities, and other easy-to-access resources that can help better connect donors to the areas they support in meaningful ways.
Take an entrepreneurial approach to identify new prospective donors, pockets of alumni engagement and methods of outreach; consistently test and evaluate outreach efforts to maximize results.
Establish oneself as a knowledgeable staff member by:
Learning the Vanderbilt mission and being knowledgeable about Vanderbilt
Attaining an in-depth understanding of Vanderbilt's programs and efforts to increase engagement and fundraising university-wide.
Cultivate relationships with Development and Alumni Relations (DAR) staff, Deans and campus leaders from across Vanderbilt University by:
Collaborating with DAR staff to build and maintain best practices in giving and engagement
Establishing a sound working relationship with DAR staff to enhance collaboration. This includes working with school and unit based major gift officers, planned giving officers, advancement services units, school leadership, reunion teams, alumni relations teams and DAR leadership.
As a generalist, taking time to learn and understand each school/unit, campus, student life, and all aspects of the Vanderbilt experience to better connect with alumni and to enhance communications with donors on a regular basis.
Enhance departmental performance standards by:
Performing as a team player
Maintaining a level of reliability that generates stability in the department
Meeting or exceeding department performance standards
Fostering a spirit of cooperation
Contribute to departmental efficiency by:
Understanding and effectively communicating departmental policy and procedures
Clearly communicating concerns and questions to supervisor and staff
Soliciting guidance from supervisor and co-workers when uncertainty arises
Conveying thoughts to supervisor on improving departmental performance
Performing other duties as assigned
Approach each situation with a professional attitude by:
Exercising good judgment in discussing issues and results
Maintaining composure and a calm demeanor during challenging situations
Respecting the need for confidentiality of donors and colleagues
This position does not have supervisory responsibility; this position reports administratively and functionally to the Senior Director, Annual Giving.
Bachelor's degree, or the equivalent, is necessary
One year of relevant experience, or the equivalent, is necessary and an interest in front line development/fundraising work is desired
Willingness and ability to connect, engage, and directly solicit prospects
Passion for making connections and having conversations daily with new people; driven to meet high-volume metrics with urgency and to make an impact
Energized through social interactions and comfortable with making direct asks of alumni and having purposeful conversations that build relationships and have an impact on goals and metrics
Excellent oral and written communication skills
Interpersonal skills and judgment suitable for exercising appropriate discretion and demeanor when dealing with alumni, parents, friends, and employees
Ability to exercise good judgment in the handling of confidential information
Ability to use current computer technology, such as Windows, Excel, Word, and Vanderbilt's donor management system
Value of the importance of equity as an organizational operating principle and commitment to equity, diversity, and inclusion
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Internal Number: 10000935
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.